27Jan
Frustration with ISP customer care dept
people all over the world have got to envy us in Jordan for the amazing staff at our ISPs who are well trained to drive a customer crazy.
this afternoon I called my ISP to complain that not all web URLs open at my end unless I type the IP address of those I know, assuming that it is a DNS problem at their end. Of course, he said that they had no such problem at all, and he started to offer me some useless advice to manually input their dns servers, something I had already tried before I called.
I had tried to use OpenDNS servers which did solve my problem. I told him so and said that he should put down this note for the technical department to check the fault. Needless to say that the person at the other end seemed clueless about what I was talking about, and got on the offensive side immediately.
I have always experienced such ignorance at each single occasion I tried to call them. and they always act as if their customer on the other end hardly knows how to operate his PC, always assuming that their customers were inferior to their "great" technical expertees
Honestly, I wish I can remember one incident where calling my ISP wasn't a source of utter dissatisfaction and frustrration.
Comments
The claim that he threatened to cut off all sites is false - is accurate. I had forgotten that after days of round trip - and Tim move the site to different IPS told him that we would have no choice but to turn the connection off to stop it if it is to keep moving around. This was a last resort and, frankly, I'm not sure if AMN had acted in it (very doubtful), but we did in fact speak and I appologize for forgetting this.
I appreciate that you call today and have an open mind, be professional and understanding of our side of the story.
I felt it was productive and constructive and I hope you can make some progress on some of the issues we address that concern Internet service providers as innocent bystanders trying to do their work and livelihood.
As we discussed, I hope that some of the other providers will have the value of a comment on this matter too.
Thanks again and have a great weekend!
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